Our Response to COVID-19

Ensuring that our customers and team members are safe and informed is our top priority. As physical distancing guidelines change, we will continue to offer innovative installation and support options.

Support for installs and repairs

Helping you stay protected during COVID-19

For the continued safety of our customers and team members, we are constantly monitoring the COVID-19 pandemic across communities. As conditions continue to change, in-home professional installations may not be available in your community. Rest assured that in an event where an in-home professional installation is not available, our Smart Home Pro will go above and beyond to virtually support you while on site.

The Smart Home Pro will call to talk through your options before your appointment. Choose the one you feel most comfortable with. Note that if you request an in-home professional installation, the Smart Home Pro must first ask you some COVID-screening questions, to make sure it’s safe to enter your home.

Protect yourself and others with the COVID Alert app

Okos is encouraging everyone to download and use the Canadian Government’s new COVID Alert notification app.

To learn how Canada’s free exposure notification app works and how your privacy while using it is protected, visit the Government of Canada’s COVID Alert site.